Refund policy

We currently ship to Malaysia and Thailand only, and this policy applies to orders delivered in these two countries.

30-day return window. You have 30 days from the day your order is delivered to request a return. To be eligible, the stroller must be unused, in its original condition, and in the original packaging. A receipt or order number is required.

Change-of-mind returns are accepted within the 30-day window; return shipping is at the customer's cost. Defective or incorrect items — contact us first with photos or a short video; we cover the return shipping and will arrange a replacement or full refund, whichever you prefer.

How to start a return: message us via our Contact page or reply to your order confirmation email with your order number. Returns sent without contacting us first may not be accepted.

Refunds are issued to your original payment method within 10 business days after we receive and inspect the returned item.

Warranty claims (manufacturing defects within 1 year) are handled separately — please see our Warranty & Support page.