Warranty & Support

Every Baobaohao stroller comes with a 1-year brand warranty, starting from the day your order is delivered.

Manufacturing defects in materials and workmanship — for example, a frame joint that fails, a folding mechanism that stops working, or wheels that malfunction under normal use.

Normal wear and tear (fabric fading, scratches, tire wear), accidental damage, or issues caused by incorrect assembly, overloading, or unauthorized modification.

1. Go to our Contact page and send us a message, or reply to your order confirmation email.

2. Include your order number and a short photo or video showing the issue.

3. Our support team will review your claim and arrange a repair, replacement part, or replacement — whichever gets you strolling again fastest.

Warranty service is provided directly by Baobaohao brand support and is available for orders shipped to Malaysia and Thailand. Your stroller ships from our local warehouse, and your warranty travels with it — no overseas shipping, no long waits.

Questions about your stroller? Visit our Contact page — we're happy to help.